Terms & Conditions

FLY Gym Membership Terms & Conditions

These Terms & Conditions govern all membership agreements at FLY. By becoming a member, you agree to the following terms:

1. Membership Types & Access

Membership options include unlimited access, 12 per month, 8 per month and class-limited packages. All memberships grant access to scheduled group sessions based on your plan.
Memberships are non-transferable and for individual use only.
FLY reserves the right to adjust class timetables, offerings, or services with reasonable notice.

2. Payments

Membership fees are billed monthly in advance via direct debit.
Failed payments will result in a £10 administration fee and temporary suspension of access until payment is resolved.
All prices are inclusive of VAT unless stated otherwise.

3. Cancellation Policy

A minimum 60 days’ written notice is required to cancel any membership.
Notice must be submitted via email to hi@fly.fit with your full name and membership details.
During the notice period, membership fees remain payable and full access will continue until the cancellation date.
No refunds will be given for partial months or unused sessions.

4. Freezes & Holds

Memberships can be frozen for a minimum of 4 weeks and a maximum of 8 weeks per calendar year for medical, travel, or other valid reasons.
Freeze requests must be made in writing with at least 14 days’ notice.
A nominal fee may apply for holding your membership.

5. Class Booking & Attendance

All sessions must be booked in advance via the FLY app or booking system.
A 8-hour cancellation window applies. Missed sessions without timely cancellation may incur a no-show fee or restriction on future bookings.

6. Health & Safety.

You confirm that you are physically capable of participating in FLY classes and will notify coaches of any injuries or limitations.
FLY reserves the right to refuse access or modify training for safety reasons.

7. Code of Conduct

Respect for fellow members, coaches, and equipment is expected at all times.
FLY has a zero-tolerance policy for abusive, disruptive, or discriminatory behaviour.
Members who breach the code of conduct may have their membership suspended or terminated.

8. Liability

FLY is not responsible for loss, theft, or damage of personal belongings.
You acknowledge that participation is at your own risk and agree to follow all coaching instructions and safety protocols.

9. Amendments

FLY reserves the right to update these Terms & Conditions. Members will be notified of changes at least 30 days in advance.

By purchasing a membership, you confirm that you have read, understood, and agreed to these Terms & Conditions.